Pay rent, request maintenance, and find documents — in one place.
The Vero tenant portal — powered by SimplifyEm — gives current tenants a simple way to handle the moving parts of renting their home.
Pay rent online
Make a one-time payment from your bank account through the portal — no checks, no trips to the post office.
Set up recurring payments
Schedule auto-pay each month so rent is never late and you don't have to remember.
Submit a maintenance request
Describe the issue, attach photos, and Vero coordinates a vendor and follows up until it's done.
Access notices, receipts & documents
Find your lease, payment history, receipts, and any notices Vero has sent — anytime, from any device.
If it's urgent and a safety risk, call first.
Active flooding, gas leaks, fire, no heat in cold weather, or anything that puts people or property in immediate danger should be reported by phone, not through the portal.
If anyone is in immediate danger, call 911 first. Then call Vero Properties — emergency phone instructions will be provided in your welcome packet and tenant portal.
- Non-urgent issues: submit through the tenant portal
- Urgent: call Vero Properties directly
- Immediate danger: dial 911, then notify Vero
Sign in to your tenant portal.
Pay rent, set up auto-pay, request maintenance, and find your documents.